Billing

Plans

All plans are annual (365 days from the original purchase date) unless negotiated otherwise for Enterprise. PO and invoice billing is available on Starter and above. Free Pilot requires no PO or invoice.

What counts as a deployment

A deployment is counted every time a machine is imaged. If a deployment fails, the usage is automatically refunded as your count is decremented back to where it was before the failed deployment started. This automatic refund only works if telemetry is enabled in the wizard settings and the deployed machine is connected to the internet.

Upgrading or changing plans

You can upgrade your plan at any time. Mid-cycle upgrades are prorated. You only pay the difference between your current plan and the new plan. Downgrades take effect at the end of your billing term.

Additional deployments

If you exhaust your included deployments before your annual term ends, your license key will stop working. You will need to email sales@iideploy.com with how many additional deployments you need. We will confirm the cost (charged at your plan's overage rate), send you an invoice, and once settled your license key will resume working. We do not automatically send invoices or charge you without your approval.

We recommend reaching out when you have 10 to 15 deployments remaining so there is ample time to process the purchase and avoid any downtime. Discounts do not apply to additional overage deployment purchases.

Discounts

Education and nonprofit organizations receive a 20% discount on the Pro plan. To apply, mention your eligibility during the sales process.

Renewals and cancellations

We will reach out 90 days before your annual renewal. You can also renew anytime by emailing sales@iideploy.com.

All sales are final. Cancellation takes effect at the end of your current billing term. Enterprise deals may include negotiated refund terms in your Master Services Agreement (MSA) or Purchase Order; for example, a 60 to 90 day refund window or pro-rated return conditions.

Verified emails

All billing and license communications must come from a verified email on file, the one provided during the sales process. Additional emails (for support staff or other teams) can be added by emailing us from an already-verified email. Emails from unverified addresses regarding billing or license information will be ignored.

Checking your usage

You can view your license usage, expiration date, and total deployed machines under Utility → Usage in the wizard.